FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
Are ISMOD devices compatible with HEETS & TEREA?
ISMOD devices are compatible with different types of heat sticks depending on the model:
- ISMOD Classics (Pin heating technology) are compatible with HEETS.
- ISMOD Ultimates (Bladeless induction heating technology) are compatible with TEREA heat sticks.
Does ISMOD produce smoke?
No, ISMOD devices heat the tobacco rather than burning it, which produces a flavorful vapor without any smoke or ash.
Can I use ISMOD with regular cigarettes?
No, ISMOD devices are designed specifically for use with tobacco heating sticks like HEETS and TEREA. Regular cigarettes are not compatible.
Do you offer accessories for ISMOD devices?
Yes, we have a variety of accessories available. Please visit our products page for more information.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Shipping times vary depending on your location. You can find estimated delivery times at checkout. Once your order is shipped, you will receive a tracking link to monitor its progress.
What is your return policy?
We offer a 14-day return policy for unused and unopened products. For full details, please refer to our Return Policy. If you'd like to make a return, please contact our customer support team for assistance.
How can I request an exchange?
If your product is eligible for an exchange, please reach out to our customer support team to begin the process. Note that exchanges are only available for items in unused condition.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will be provided at checkout based on your location.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can use this link to monitor the delivery status of your order.
Can I change or cancel my order after it has been placed?
If your order has not yet shipped, you may be able to change or cancel it. Please contact our customer support team as soon as possible to request modifications.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact our customer support team with your order details, and we will assist you in resolving the issue.
What payment methods do you accept?
We accept major credit cards, Klarna, and other popular payment methods, which will be displayed at checkout.